Consulting

FastFit360 employs a professional, knowledgeable and best practice-based approach to help our customers maintain a proactive rather than a reactive position toward developing product.

FastFit360 delivers measurable financial benefits to its clients by developing and installing processes to improve our customers’ operations. These processes help companies rapidly improve their operating performance by increasing productivity, reducing costs and generating incremental cash flow. Because no single apparel company is the same with respect to the way it does business, FastFit360’s emphasis is to focus on the way each individual client works. We improve the process and deploy a strategy and/or technology that meet the company’s specific needs. We work with customers to develop Standard Operating Procedures and Guidelines to incorporate FastFit360 into their daily workflow.

Customization

If customers desire changes or improvements to the current feature set of FastFit360, we welcome them to engage in our discovery process to define their custom specifications. A 2-day knowledge transfer interchange between the customer and FastFit360 representatives will be scheduled. We require this discovery meeting to be face-to-face with designated staff that will remain the key personnel throughout the completion of the customization project. The result of this exchange becomes the backbone of a proposal for the interface design, development and review. Upon mutual understanding of needs, a more definitive estimate can be provided for the development work. Customization fees are based on a daily rate per team member assigned to the project. Rates will be assigned based on the level of staff necessary for the development requirements.

Implementation

Standard FastFit360 implementation is 1 (one) week. Within 48 hours of training your staff and teaching your teams our intuitive solution, partners around the world are able to use the solution to upload images, add documents, annotate images and communicate. The key is simplicity. FastFit360 was developed with the end users in mind by providing an intuitive and user-friendly technology. Called the “Facebook of Fashion,” it is as easy as using any social media site.

Integration

Integration with existing PDM, PLM or ERP systems preserves current technology investments while utilizing the powerful capabilities of FastFit360. Through Web Services or other scheduled calls, updates are obtained automatically to provide a single source of information.

In order to define the needs and integration points necessary to and from PLM/PDM or other systems to FastFit360, there is a required 2-day discovery information interchange between the customer and FastFit360 representatives. The result of this exchange becomes the backbone of a proposal for the interface design and review. Upon mutual understanding of needs, a more definitive estimate can be provided for the development work. Integration fees are based on a daily rate for the project.

Storage

What is the standard storage volume and length of the storage period provided to clients? FastFit360 provides the volume of storage necessary for your company depending on the number of styles and iterations developed. We perform an analysis to calculate each customer’s storage needs. Storage volume and length of time are negotiated at time of contract. Basic package is 10GB stored indefinitely.

Support

When you become a client of FastFit360, you have access to a full array of support tools. These tools allow your team to focus on day-to-day operations while our team resolves your needs. We value our clients’ communication and feedback. FastFit360 provides tools such as a Support Desk, video and written documentation, FAQ, Team Chat and User Forums to ensure our customers receive immediate and efficient resolution of issues.

Support Options

BASIC SUPPORT

1. 9AM-5PM Central Time – Email only
2. Support Case Limit – Unlimited
3. Response Time – 2 Business Days
4. Technical Support does not include training

PLATINUM SUPPORT

1. Unlimited Multichannel Customer Service: Web, email, and phone support.
2. Maximize the value of FastFit360 with fast responses to an unlimited number of inquiries across multiple customer support channels.
3. 24/7/365 Email and Phone Support
4. 4 hour turnaround by product experts
5. 3 tier support system

DIAMOND SUPPORT

1. Multi-Language: English, Spanish, Mandarin & Cantonese
2. Unlimited Multichannel Customer Service: Web, email, and phone support.
3. Maximize the value of FastFit360 with fast responses to an unlimited number of inquiries across multiple customer support channels.
4. 24/7/365 Email and Phone Support
5. 4 hour turnaround by product experts
6. 3 tier support system

Training

FastFit360 was developed to function like a social media site so that training is intuitive, fast and easy. How many days of training should you expect? The typical training time is 3 days per location. We provide onsite, online and conference-based training.