When you become a client of FastFit360 you have access to a full array of support tools. The tools made available allow your Team to focus on day to day operations while our Team resolves your need.  We value our clients communication and feedback.  FastFit360 provides tools such as Help Desk, Team Chat and User Forums to allow our customers immediate and instant resolution.

Does your company require a specific support level?  Here are the options we provide:

BASIC SUPPORT

• 9AM-5PM Central Time – Email only
• Support Case Limit – Unlimited
• Response Time – 2 Business Days
• Technical Support does not include training

PLATINUM SUPPORT

• Unlimited Multichannel Customer Service: Web, email, and phone support.
• Maximize the value of FastFit360 with fast responses to an unlimited number of inquiries across multiple customer support channels.
• 24/7/365 Email and Phone Support
• 4 hour turnaround by product experts
• 3 tier support system

DIAMOND SUPPORT

• Multi-Language: English, Spanish, Mandarin & Cantonese
• Unlimited Multichannel Customer Service: Web, email, and phone support.
• Maximize the value of FastFit360 with fast responses to an unlimited number of inquiries across multiple customer support channels.
• 24/7/365 Email and Phone Support
• 4 hour turnaround by product experts
• 3 tier support system

WHAT WE DO:

• • Consulting
  • Customization
  • Implementation
  • Integration
  • Storage
  • Training

Please contact us for more information, details and pricing.